Privacy Policy

1. Who We Are

YourSizer Teknolojileri
Adnan Kahveci Mah. Osmanlı Cad. Yeşilkent-3 Tanrıverdi Apt. No: 36 İç Kapı No: 64, Beylikdüzü / İstanbul, Türkiye
Email: contact@yoursizer.com

We are the data controller for merchant accounts and for our own website. When you use the YourSizer widget in a Merchant's online store, we process your data to provide that store's size and try-on features; the Merchant is responsible for its own store and for the purchases you make there.

2. Data We Collect and Why

• Body and fit information (shoppers): height, weight, age range, gender and, if you choose to enter them, body measurements and fit preferences.
  Purpose: to calculate your size recommendation for the product you are viewing.
• Try-on photos (shoppers): the photo you upload for AI virtual try-on and the preview image generated from it.
  Purpose: to show you how the product looks on you. See section 3.
• Widget usage data: which widget steps you open, the size recommended, product and page identifiers, device type, browser language and the country derived from your IP address.
  Purpose: to run the widget, prevent abuse and give the Merchant aggregated analytics about how its size and try-on features perform.
• Order and return information: where a Merchant connects its store platform, we receive order and return data, including the buyer's name and contact details. Contact details are stored encrypted.
  Purpose: to measure whether recommendations reduce size-related returns and to show these results to the Merchant.
• Merchant account data: name, business email, store details, plan and billing information.
  Purpose: to provide the dashboard, billing, support and service emails.
• Payment data: card payments are processed by Shopify, Sipay or Creem (see section 5). We never receive or store full card numbers.
• Support messages: what you send us when you contact us.
  Purpose: to answer you and improve the Service.

3. AI Virtual Try-On

• Your photo is used only to generate a preview of the Merchant's product on you. We do not use your photos to train AI models and we do not sell them.
• To generate the preview, your photo and the product images are sent to our AI image providers (Google Gemini, OpenAI and models accessed through OpenRouter), who process them on our behalf under their business API terms.
• Try-on changes only the clothing or accessory in your photo. It does not swap or alter faces. It is for adults only and is not offered for swimwear, lingerie, underwear or children's products.
• Prompt texts written by Merchants or our team are checked by an automated content-moderation service (Creem) before any image is generated. Your photo is not sent to that service.
• Your photo and the preview are kept in secure storage so that you can see your result. You can ask us to delete them at any time by writing to contact@yoursizer.com.

4. Legal Bases

• Your explicit consent for body measurements and try-on photos. You can withdraw it at any time; this does not affect processing done before withdrawal.
• Performance of a contract for merchant accounts, billing and support.
• Legal obligations such as tax and accounting records.
• Legitimate interests such as security, preventing abuse and improving the Service, balanced against your rights.

5. Who We Share Data With

• The Merchant whose store you use: your size recommendation and aggregated analytics for its store.
• Service providers who work on our behalf: hosting and storage, AI image providers (section 3), email delivery (Amazon Web Services), and content moderation (Creem).
• Payment providers: Shopify for Merchants billed through the Shopify App Store; Sipay for card payments in Türkiye; Creem (Armitage Labs OÜ, Estonia) as Merchant of Record for direct Merchants outside Türkiye.
• Authorities when the law requires us to disclose data.

We do not sell personal data.

6. International Transfers

Some of our service providers process data outside Türkiye (for example in the European Union and the United States). Where KVKK or GDPR requires it, we rely on the safeguards those laws allow, such as standard contractual clauses, or on your explicit consent.

7. How Long We Keep Data

• Merchant account data: while the account is active, and afterwards for as long as tax and commercial law requires.
• Measurements, try-on photos and previews: until you ask us to delete them or the Merchant stops using YourSizer. Measurements entered for baby, children's and teen products are not stored at all (see section 11).
• Widget usage data and order data: for a limited period needed for analytics, after which it is deleted or anonymised.

8. Cookies

We use cookies and similar technologies to run the website and widget, remember your preferences and measure performance. Details and choices are in our Cookie Policy.

9. Your Rights

Under KVKK Article 11 and, where it applies, the GDPR, you can ask us whether we process your data, get a copy of it, have it corrected or deleted, restrict or object to its processing, receive it in a portable format, withdraw your consent, and object to decisions based solely on automated processing. Size recommendations are suggestions and have no legal effect on you. Send your request to contact@yoursizer.com; we answer within 30 days. You can also complain to the Turkish Personal Data Protection Authority (KVKK) or, in the EU, to your local data protection authority.

10. Security

Data is transmitted over encrypted connections (HTTPS). Buyer contact details are stored encrypted, access to personal data is limited to authorised staff, and access is logged. If a data breach affects you, we notify you and the competent authority as the law requires.

11. Children

The Service is not directed at children under 16, and AI virtual try-on is only for adults. Try-on is switched off on all baby, children's and teen products, and our servers refuse any photo sent for those products.

Where a Merchant sells children's clothing, the size widget may ask a parent for the child's height, weight and age. These values are used only to calculate the size at that moment and are then discarded: we do not store them, link them to the shopper or share them with the Merchant, and we never ask for photos of children. We keep only an anonymous record that a size was recommended and which size it was.

12. Changes and Contact

We may update this policy and will publish the new version on this page with a new date. For questions or requests, write to contact@yoursizer.com.